Terms & Conditions

  1. We are an independent hostel, no membership is requested
  2. Age Restrictions

    Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult. Travellers aged 16 or 17 have to bring a letter of consent of parent. Family with children younger than 16 years have to book a private room.

  3. Room allocation

    If you’re travelling with friends we’ll do our utmost to book you in a room together – but this can’t always be guaranteed. If you want to make sure that you aren’t separated from your group, we’d suggest booking a private room or taking over a whole dorm.

  4. Room gender

    Please note that our dorms are mixed, unless you’ve booked in one of our females’ only dorms. No males are allowed in a female’s dorm: please check before making the booking!

  5. Special equipment

    we have some disabled-friendly rooms that have to be booked in advance by email [email protected]

  6. Cancellation Policy

    Please check your booking confirmation and read the cancellation terms written on it. Have you booked through an OTA like Booking.com or Expedia, please contact the OTA. Have you booked directly on our webpage, please send us an email.

  7. Arrivals and Departures

    Check-in is from 2.00pm and check-out is by 10am. Late check-out possible on request, for a small amount. There is a free luggage room at your disposal on your arrival day and departure day only.

  8. City tax

    The city tax of CHF 2.60 per person and night is due at check-in time, except groups who have prepaid. The city tax gives you access to all public transportation in Lausanne during your stay.

  9. Identification

    Please make sure to bring with you your passport or ID card: in Lausanne, this is needed to make the check-in.

  10. Payment.

    We accept Visa, Mastercard and American Express card payments for online bookings. Please bring the card you used to make the reservation together with you. All transactions are in CHF.

  11. Checks are not accepted.
  12. No shows.

    Where the Customer fails to arrive (no show) at the Hostel, the entire booking will be cancelled and usually the total amount of the stay is due. Please check your booking confirmation.

  13. Pets are not allowed.
  14. Maximal stay at Lausanne Guesthouse is 5 nights. Long stay may be possible on request.
  15. For groups of 10 or more people

    please contact us via email [email protected] Special conditions applies to group bookings.

  16. The Lausanne Guesthouse offers rooms to tourists only.
  17. Room Key

    You’ll be given a key-card when you check-in which gives you access to both the hostel and your room. A lost key will cost you CHF 5.00.

  18. Private lockers

    Each bed in six-bedded dorm have a private locker. Please bring your own padlock or buy one at the reception.

  19. Beds

    You’ll receive a bed number at check-in time which has the same number like your key. Please do not take another bed to avoid any confusion.

  20. Guest Behaviour

    Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be asked to leave the hostel premises and will not be given a refund.
Guests are expected to respect other guests as well as staff, local residents and property.

  21. Please be quiet between 10pm and 07:00am out of consideration for other guest.
  22. Damage

    Guests will be expected to reimburse Lausanne Guesthouse for any damage caused by inappropriate behaviour during their stay.
    By clicking the box which signifies that you accept Lausanne Guesthouse`s terms and conditions, you acknowledge and accept responsibility for any damage caused to Lausanne Guesthouse by you, other members of your party, or anyone invited to Lausanne Guesthouse by you or anyone in your party. Further, you hereby authorize Lausanne Guesthouse charge your credit card (the same credit card that is used to secure this reservation) for the entire amount required to restore the damaged area back to the condition it was prior to your arrival.

  23. Only guests having checked in are allowed to stay in the rooms. For your security and legal porpoise, every guest have to check-in with a valid passport or ID card.
  24. No Smoking

    Smoking is not permitted anywhere in the Lausanne Guesthouse. Any guest found smoking inside the building or outside of the designated areas, will be fined CHF 200.00 and asked to leave the premises immediately. A refund will not be issued for the stay. The costs caused by setting off alarms by smoking or repairs of smoke detectors have to be paid in full by the guilty party (CHF 500.00).

  25. No Drugs

    Drug use is illegal in Switzerland. Any guest found using drugs within any of the buildings will be asked to leave the premises immediately. A refund will not be issued.

  26. Alcohol consumption

    We will not serve alcohol to anyone under the age of 18. Due to our bar license, guests cannot bring their own alcohol onto the premises of Lausanne Guesthouse
If you are found entering Lausanne Guesthouse with alcohol, bottles will be confiscated until your check-out.

  27. House Rules

    The house rules are part of the terms and conditions. The guests who violate these house rules can be evicted without notice.

  28. Liability

    Except in relation to death or personal injury caused by our negligence, Lausanne Guesthouse’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

  29. Your Information

    Lausanne Guesthouse will only store and use information you supply to us or which is supplied to us for the purposes of carrying out a contract with you, and to inform you of other services and offers which we make available from time to time.

  30. Errors and Omissions

    Any omission or error in sales literature, web pages/sites, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

  31. Discretion

    All bookings are subject to availability and Lausanne Guesthouse reserve the right to decline any booking at its discretion.

  32. Refunds

    In the event of Force Majeure affecting your booking, Lausanne Guesthouse is unable to refund customers and we reserve the right to receive any outstanding payments in connection to your confirmed booking.

  33. Jurisdiction

    The court of jurisdiction is Lausanne (Switzerland). These terms and conditions are governed by the law of the Swiss Confederation.